Wallpaper Returns Policy


This refund policy only applies when purchasing rolls of Jane Austen Wallpaper®. For general Terms of Purchase and the full Refund Policy please use the corresponding links.


We hope that you are happy with your order. However, if you change your mind, please see below for return details:

All of our wallpaper is printed to order. If you choose to return the wallpaper there will be a 25% restocking charge, which will be deducted from your refund.


If you have not yet received the wallpaper and it has not yet been dispatched, you may cancel your order at any time by emailing us at shopenquiries@jahmusm.org.uk or using the cancellation form found on our website.

If the wallpaper has been despatched you have 14 days from the delivery date to let us know that you wish to return your order. Once accepted you have a further 14 days to return the wallpaper, at your expense, to the address specified on the delivery note.

Your refund, including initial delivery charges, will be refunded within 7 days of us receiving the wallpaper to the address supplied on the delivery note, or within 7 days of the date you provide us with valid proof of postage.


The wallpaper must be returned in its original packaging (where possible), unused, and in a re-saleable condition. If the value of the wallpaper has been diminished through unreasonable handling we reserve the right to recover the cost from you and will deduct this before processing your refund.


Refunds will only be paid using the original method of payment.

Contact the Online Shop




+44 (0)1420 83262 and ask for the shop


Online Shop

JAHM Trading Company Ltd.

Jane Austen's House Museum



GU34 1SD


Please note that we are only able to respond to enquiries during office hours.

American Express available online only


Company Number: 10875950     VAT Number: 283370300

JAHM Trading Company Ltd is the trading arm of Jane Austen’s House Museum, a registered charity in receipt of no regular public funding (charity number: 1156458). All profits from retail sales go directly to supporting the Museum and preserving Jane Austen’s home.

Jane Austen's House Museum
An independent museum established in 1947
Sandford Award winner logo white 2.png
Subscribe to our mailing list:
  • Black Facebook Icon
  • Black Twitter Icon
  • Black Instagram Icon
  • Black Google Places Icon
Chawton, Hampshire
GU34 1SD
Tel: 01420 83262


Charity Number: 1156458   |  © 2014 Jane Austen's House Museum

*Tickets are valid for one year from date of purchase, excluding special event days. On your return

 please present your ticket along with a form of ID.