Delivery and Returns Information

Delivery to the UK

 

We aim to dispatch your order within 2 working days, with delivery fulfilled by Royal Mail or another courier service. Delivery will be made within 7 days. 

 

We do not currently offer a next day service.

 
Delivery Charges in the UK, Channel Islands and Northern Ireland

 

Delivery charges are calculated on item weights. The total will be generated on the checkout screen when selecting the delivery location. 

 

High value items have specific delivery fees, please see the product description for information on these. These include the replica ring in silver and gold, Jane Austen Wallpaper® and rare and out of print books. 

UK Mainland

 

0g   – 20g

20g – 50g

50g – 1kg

1kg – 2kg

2kg – 3kg

3kg – 5kg

5kg +

£1.75

£2.50

£4.00

£6.50

£8.00

£11.50

£18.00

Channel Islands and Northern Ireland

 

0g   – 20g

20g – 50g

50g – 500g

500g – 1kg

1kg – 1.5kg

1.5kg – 2kg

2kg – 2.5kg

2.5kg – 3kg

3kg – 3.5kg

3.5kg +

£3.00

£5.00

£6.50

£9.00

£12.00

£16.00

£18.00

£19.00

£20.00

£21.00

 
International Delivery

 

Please see below for full details on international delivery locations and charges. We aim to despatch your order within 2 working days, with delivery completed within 14 days.  You are responsible for ensuring that products ordered meet customs regulations for your country and for paying any taxes due.

USA and Canada

 

Up to 20g

20g - 50g

50g - 500g

500g - 1kg

1kg - 1.25kg

1.25kg - 1.5kg

1.5kg - 2kg

2kg - 3kg

3kg - 5kg

5kg +

£2.50

£4.75

£10.00

£12.00

£14.00

£16.00

£20.00

£30.00

£50.00

£70.00

Australia

 

Up to 100g

100g - 250g

250g - 500g

500g - 1kg

1kg - 2kg

2kg - 5kg

5kg +

£4.00

£6.75

£9.75

£15.50

£23.00

£42.00

£70.00

Europe

Up to 20g

20g - 50g

50g - 500g

500g - 1kg

1kg - 1.5kg

1.5kg - 2kg

2kg - 2.5kg

2.5kg - 3kg

3kg - 3.5kg

3.5kg +

£3.00

£5.00

£6.50

£9.00

£12.00

£16.00

£18.00

£19.00

£20.00

£21.00

 
 
Returns Policy

Please follow the link for information on our Wallpaper Returns Policy.

We hope that you are happy with your purchases from the Jane Austen's House Museum online shop. However, if you change your mind, we are happy to exchange or refund your order subject to the following conditions:

 

  • You may return any Products that you have purchased within 14 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing via email or using our cancellation form within 14 days. You will then be entitled to a refund which will be paid following our receipt of the item or when you provide proof of postage, whichever is soonest.

  • You must arrange for and pay the costs of returning the Products to us and send them within 14 days of notifying us of your intention to return the Products. While in your possession, you must keep any Products you intend to return to us in good condition.

  • Refunds are not possible if the Product is made to your specifications or is clearly personalised or if the Product by reason of its nature is likely to deteriorate or expire rapidly.

  • Goods may be returned for a full refund up to 30 days after date of purchase if faulty or damaged in transit. Reasonable postage costs incurred by you in this instance will also be refunded.

  • Orders cancelled after despatch may be returned for a full refund within 14 days from the date on which you receive your order but must be returned by registered post with an enclosed proof of purchase. Upon receipt and inspection of Products, a refund will be issued to the original payment method for the original purchase value.

  • Products must be returned in a resaleable condition, in their original packaging where possible. Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop. DVDs, Audiobooks and CDs are excluded from this returns policy as they are security sealed items, this does not affect your statutory rights. 

  • We retain no credit or debit card information on site. 

 

Thank you for shopping with us and supporting Jane Austen's House Museum. If you have any queries or questions please call us on 01420 83262 or email us by clicking here

Contact the Online Shop

Email

shopenquiries@jahmusm.org.uk

Call 

+44 (0)1420 83262 and ask for the shop

Write

Online Shop

JAHM Trading Company Ltd.

Jane Austen's House Museum

Chawton

Hampshire

GU34 1SD

 

Please note that we are only able to respond to enquiries during office hours.

American Express available online only

 

Company Number: 10875950     VAT Number: 283370300

JAHM Trading Company Ltd is the trading arm of Jane Austen’s House Museum, a registered charity in receipt of no regular public funding (charity number: 1156458). All profits from retail sales go directly to supporting the Museum and preserving Jane Austen’s home.

Jane Austen's House Museum
An independent museum established in 1947
VISIT US
Chawton, Hampshire
GU34 1SD
CALL
Tel: 01420 83262

 

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Charity Number: 1156458   |  © 2014 Jane Austen's House Museum

*Tickets are valid for one year from date of purchase, excluding special event days. On your return

 please present your ticket along with a form of ID.